Refund policy

1. Return and Refund Policy

Last updated: August 22, 2026

At ZapKart, we want you to be satisfied with your purchase. If you receive a defective, damaged, incorrect, or significantly different product from what was advertised, please contact us so we can help resolve the issue.

Returns

You may request a return within 7 days of receiving your order for eligible products.

To be eligible:

  • The product must be unused and in its original condition.
  • The product should have its original packaging, accessories, and tags where applicable.
  • You must provide your order number.
  • Photos or videos may be required to verify the issue.
  • The return request must be submitted within 7 days of delivery.

Damaged or Incorrect Products

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery at shopzapkart@gmail.com.

Please include:

  • Order number
  • Photos/videos of the product
  • Photos of the packaging
  • Description of the issue

After reviewing your request, we may offer a replacement, exchange, or refund where applicable.

Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products that have been used, damaged, or altered by the customer
  • Products without their original packaging where required
  • Products specifically identified as non-returnable
  • Items that cannot reasonably be returned due to hygiene or safety considerations

Return Shipping

If the return is due to a defective, damaged, or incorrect product, ZapKart will cover reasonable return shipping costs where applicable.

For returns due to change of mind, ordering by mistake, or similar reasons, the customer may be responsible for return shipping costs, subject to applicable law.

Refunds

Once your returned product has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will generally be processed to the original payment method. Your bank or payment provider may require additional time to display the refund.

Order Cancellation

Cancellation requests should be made as soon as possible after placing an order. Once an order has been processed or shipped, cancellation may no longer be possible.

Contact: shopzapkart@gmail.com